Communications

Division Background

The Sherburne County Sheriff’s Communications Division, more commonly known as 911 Dispatch, acts as the public safety answering point (PSAP) for the seven municipalities in Sherburne County. The Sheriff provides public safety radio network for the Becker, Big Lake, and Elk River police departments as well as the fire departments in:

  • Baldwin
  • Becker
  • Big Lake
  • Clear Lake
  • Elk River
  • Zimmerman

The communications center is responsible for dispatching all law enforcement, fire, and emergency medical services (EMS) within Sherburne County. In 2017, there were 71,781 incoming calls for service handled by the communications center. That is an average of 196 calls for service per day. Many of these calls were handled further by trained dispatchers to provide additional assistance to citizens and law enforcement alike.

Staff

There are 2 Dispatch Supervisors, 12 full-time dispatchers and 3 part-time dispatchers that work in the communications center, providing 24 hour coverage. Minimum staffing at all times is 2 dispatchers, however, there are generally 3 dispatchers working during peak call load hours.

Key Features

  • Coordinated county-wide emergency services response effort
  • State-of-the-art technology
  • Staffing 24 hours per day

The Communications / Dispatch center is the nerve center for law enforcement in the county. From any 1 of 4 stations, dispatchers can direct the efforts of law enforcement and monitor activity anywhere within the 431 square miles of Sherburne County. There are 2 dispatch supervisors,12 dispatchers, along with 3 part-time dispatchers available when needed, who work rotating, 10 and 12 hour shifts.

Dispatch Center worker with many computer screens